Privacy Policy
Last updated: 12 July 2026
Overview
NextServe ("we", "us", "our") provides AI-powered automation, chatbot, voice agent, website, and marketing services to businesses in Australia. This Privacy Policy explains how we collect, use, and protect personal information when you visit nextserve.com.au or engage with our services.
Information We Collect
When you submit an enquiry through our website, book a call, or contact us directly, we may collect:
- Your name, email address, and phone number
- Your business name and details you provide about your enquiry
- Technical information such as IP address and browser type, collected automatically when you visit our site
How We Use Your Information
We use the information you provide to respond to enquiries, schedule strategy calls, deliver the services you've engaged us for, and send relevant follow-up communication. We do not sell your personal information to third parties.
Data Storage and Security
Enquiry and contact information submitted through our website forms is transmitted securely and stored only for as long as needed to respond to your enquiry or deliver contracted services. We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access.
Third-Party Services
Our website may use third-party tools for analytics, hosting, and communication (such as email delivery). These providers only receive the information necessary to perform their function and are not authorised to use it for any other purpose.
Cookies
Our website may use cookies to support basic site functionality and understand how visitors use our site. You can control or disable cookies through your browser settings.
Your Rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections. To make a request, contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at support@nextserve.com.au or call 0411 801 826.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update.
